Returns & Exchange Policy
We want you to be totally happy with any purchases from Hazells, and will do whatever we can to ensure that you remain a satisfied customer of ours - and that’s the personality behind our brand and our Return and Exchange policy.
Please choose carefully, as refunds are not provided for change of mind.
We understand that sometimes you may need to return a product you have purchased from Hazells, and to assist you, we have set out below the Hazells Policy highlighting key points that you should know. Our Returns Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
Your Rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, Hazells is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Hazells adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Prior to sending your item, please email us at email@example.com and request a Return Authorisation Number (RA Number). Once you receive your RA Number, please post the item with the RA Number written on the front of the parcel and PROOF OF PURCHASE and completed RETURN/EXCHANGE FORM enclosed to:
Address details here
Please ensure the items are packed either in a satchel or a box and that nothing is attached to the original packaging.
Items sent by mail for exchange or refund can take up to 2 weeks (excluding Australia Post delivery times). That time includes time for the goods to be processed and then shipped back to you.
1. What goods will be accepted for return?
a. Goods that are damaged or faulty through no fault of your own
b. Goods that are incorrectly ordered
c. Goods that are supplied incorrectly
d. Goods that vary from their description on the website (or any sample provided)
Incorrectly ordered or supplied Online Goods can be returned but must be unopened. Please retain your invoice as proof of purchase.
2. Please retain your receipt
In order to obtain a refund, exchange or to repair a product purchased from Hazells, you must have clear proof of purchase - typically, but not always, a receipt.
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
However, if the product is a Hazells Branded Product, Hazells will offer you a repair, exchange or Returns Card credited with the value of the item at the lowest recorded system price as its purchase date cannot be determined.
For loss prevention purposes we will need to record your personal details.
3. If I can't find my receipt, can I use a bank statement as proof of purchase instead?
Unfortunately Hazells will not accept a bank or credit card statement unless the amount shown on that statement directly corresponds to the amount at which the product in question was purchased. Where multiple items were purchased in that transaction, it limits our ability to establish proof of purchase. Hazells cannot provide copies of receipts if lost or misplaced.
4. Repair Notice
Please be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
5. What if I want to return a product because I have changed my mind?
Please choose carefully as Circuits4life does not accept return of goods where you have simply changed your mind.
7. If Hazells requests my personal information during the refund or exchange process, what do they do with the information?
Our respect for customer's right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles. We may collect personal information during the refund or exchange process in order to comply with our fraud identification processes. If you wish to access your personal information please email firstname.lastname@example.org
8. Method of Refund
When a refund is granted, we will refund the original purchase price via the previous method of payment indicated on the receipt. If you are granted an exchange for Hazells Branded Products for the reason of not having proof of purchase, you will be given an exchange or Returns Card to the value of the lowest recorded system price as its purchase date cannot be determined.
9. Where do I get more information?
For further information on anything contained within this policy statement, please email Hazells at email@example.com.
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